I. Purpose and Scope

The Student Grievance Redressal Committee (SGRC) is established to provide a structured, accessible, and confidential mechanism for addressing and resolving student complaints, grievances, or conflicts related to both academic and non-academic matters within the institute.

II. Objectives

Responsiveness: To maintain an accountable and harmonious educational environment among all stakeholders.
Resolution: To accept and investigate genuine grievances, ensuring effective, impartial, and timely remedial action.
Encouragement: To foster an atmosphere where students can express problems freely and frankly, without fear of victimization.
Monitoring: To monitor the status and progress of all grievances and report regularly to the Principal.

III. Grievance Redressal Mechanism (Working of the Committee)

Lodge Complaint: A student may submit a grievance through one of the following channels:
In-Person: Approach departmental members or the Head of the Institute directly.
Written Submission: Drop a written grievance into the designated letterbox/suggestion box located at the Library Hall.
Online Form: Submit the complaint via the official website form (www.mariaengineeringcollege.com/grievance)
Review and Consideration: The SGRC takes the submitted issue for deliberation during a formal meeting.
Action and Direction: If the grievance is found to be genuine and correct, the Committee directs the related department or specific person to implement corrective measures.
Assurance: The Committee ensures all grievances are resolved confidentially and impartially within a stipulated timeframe.

IV. Proactive Measures (Grievance Prevention)

The Institute employs various activities to proactively minimize potential grievances:
Conducting comprehensive Induction Programs for new students.
Sensitizing students to relevant policies during lectures and practical sessions.
Promoting human values through extracurricular and curricular activities.
Encouraging critical thinking via guest lectures and talks.
Leveraging Student Council and club activities for student advocacy.

V. Operational Duties

The SGRC maintains systematic records and participates in external activities related to grievance handling:
Arranging regular cell meetings.
Maintaining and updating the official proceeding book and minutes of all meetings.
Participating in programs and meetings related to student grievances organized by the University or other institutions.
Communicating the cell’s activities and outcomes to all relevant stakeholders.